Shipping

Shipping

The shipping is performed by Postnord, DHL Parcel Collect, DHL Express, FedEx Priority Express.

We can ship your items in a box, envelope (domestic).

The dispatching time use to be 1-2 business days. For some orders with big amount of hand-made samples or during the time with extremely many orders (like time before Christmas) the dispatching can take longer time, as well as when we have a lot of business in the physical shop, but we try to do our best and ship your order as soon as possible.

The shipping starts from the day on which the order is handed over us to the carrier.

When the order is under limit for free shipping, you choice the type of shipping. 

By free shipping, Fragrance & Art shall be free to determine the appropriate mode of shipment and to select the carrier at our reasonable discretion.

Fragrance & Art shall only be obliged to properly and timely deliver the product to the carrier and shall not be responsible for any delays caused by the carrier.

ATTENTION! If you need the shipping until particular date, or if you have some other special wish or preference, please contact Fragrance & Art before you place your order, and we research how we can help you.

ATTENTION! You as client are responsible to provide us with correct address and correct name (as in legitimated documents). We will not compensate orders which cannot be delivered because of incorrect name of receiver or wrong, unvalid or incorrect written address

SHIPPING ZONES AND PRICES

Zone 1. Sweden

Estimated dispatching time - 1-2 working days from order. Order placed after 12.00 goes onto next working day.

Postnord Brev and Varubrev - for sample-only orders, weight up to 250 g, from 13 SEK, no tracking, delivery to home post box, estimated delivery time - can be variable and depends on Postnord. Free from 500 SEK

Postnord MyPack Home Small - for sample-only orders, weight up to 250 g, from 51 SEK, tracking, delivery to home post box, estimated shipping time - 2-3 business days from dispatching. Free from 500 SEK.

Postnord Skicka Direkt - weight up to 1000 g, from 66 SEK, tracking, delivery to postal office, estimated shipping time - 2-3 business days from dispatching. Free from 600 SEK.

Postnord Recommended - weight up to 2000 g, from 65 SEK, tracking, delivery to postal office, estimated shipping time - 1-2 business days from dispatching. Free from 900 SEK.

Postnord MyPack Collect - weight from 2001 g, from 143 SEK, tracking, delivery to postal office, estimated shipping time - 2-3 business days from dispatching. Free from 1300 SEK

DHL Service Point - from 74 SEK, tracking, delivery to DHL Service Point, estimated shipping time - 1-3 business days from dispatching. Free from 700 SEK

DHL Parcel - from 860 SEK, tracking, delivery door-to door, estimated shipping time - 1-3 business days from dispatching. Free from 7000 SEK

DHL Express Domestic - from 355 SEK, tracking, delivery door-to door, estimated shipping time - 1-3 business days from dispatching. No free shipping.

 

Shipping outside Sweden

For orders outside Sweden we only perform shipping of orders content full-size bottles by DHL Express or FedEx Priority. From 1st of July 2022 Postnord doesn't accept shipping of perfumes by aire freight. We ship therefore by Postnord only sample-only orders and travel-size orders.

Zone 2. Scandinavia (Finland, Danmark, Åland)

Estimated dispatching time - 1-2 working days from order. Order placed after 12.00 goes onto next working day.

Postnord Recommended - weight up to 250 g, from 84 SEK, tracking, delivery to postal office, estimated shipping time - 2-4 business days from dispatching. Free from 1000 SEK.

DHL Parcel Connect - by road, no flight, from 140 SEK, tracking, delivery to DHL Service Point, estimated shipping time - 3-5 business days from dispatching. Free from 1400 SEK.

DHL Economy Select - by road, no flight, from 246 SEK, tracking, door-to-door, estimated shipping time - 1-3 business days from dispatching. Free from 2000 SEK.

DHL Express - by flight, from 213 SEK, tracking, door-to-door, estimated shipping time - 1-2 business days from dispatching. Free from 1500 SEK.

FedEx Regional Economy - by road, no flight, from 180 SEK, tracking, door-to-door, estimated shipping time - 1-3 business days from dispatching. Free from 1200 SEK

Zone 3. Norway

Estimated dispatching time - 1-2 working days from order. Order placed after 15.00 goes onto next working day.

Postnord Recommended - weight up to 250 g, from 85 SEK, tracking, delivery to postal office, estimated shipping time - 2-4 business days from dispatching. Free from 1000 SEK.

DHL Economy Select - by road, no flight, from 335 SEK, tracking, door-to-door, estimated shipping time - 1-3 business days from dispatching. Free from 3000 SEK.

DHL Express - by flight, from 278 SEK, tracking, door-to-door, estimated shipping time - 1-2 business days from dispatching. Free from 2500 SEK

FedEx Regional Economy - by road, no flight, from 200 SEK, tracking, door-to-door, estimated shipping time - 1-3 business days from dispatching. Free from 1800 SEK.

Zone 4. North Europe (Belgium, Estonia, Germany, The Netherlands, Luxembourg, Latvia, Lithuania)

Estimated dispatching time - 1-2 working days from order. Order placed after 15.00 goes onto next working day.

Postnord Recommended - weight up to 250 g, from 84 SEK, tracking, delivery to postal office, estimated shipping time - 2-4 business days from dispatching. Free from 1000 SEK.

DHL Parcel Connect - by road, no flight, from 140 SEK, tracking, delivery to DHL Service Point, estimated shipping time - 3-5 business days from dispatching. Free from 1400 SEK.

DHL Economy Select - by road, no flight, from 300 SEK, tracking, door-to-door, estimated shipping time - 2-5 business days from dispatching. Free from 3000 SEK.

DHL Express - by flight, from 231 SEK, tracking, door-to-door, estimated shipping time - 1-2 business days from dispatching. Free from 2000 SEK

FedEx Regional Economy - by road, no flight, from 200 SEK, tracking, door-to-door, estimated shipping time - 1-3 business days from dispatching. Free from 1500 SEK

Zone  5. Europe – EU (Austria, Bulgaria, Croatia, Cyprus, Czechia, France, Greece, Hungary, Ireland, Italy, Malta, Monaco, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Vatican City)

Estimated dispatching time - 1-2 working days from order. Order placed after 15.00 goes onto next working day.

Postnord Recommended - weight up to 250 g, from 84 SEK, tracking, delivery to postal office, estimated shipping time - can be variable and depends on Postnord. Free from 1000 SEK.

DHL Economy Select - by road, no flight, from 340 SEK, tracking, door-to-door, estimated shipping time - 3-5 business days from dispatching. Free from 3000 SEK.

DHL Express - by flight, from 290 SEK, tracking, door-to-door, estimated shipping time - 2-4 business days from dispatching. Free from 2500 SEK

FedEx Regional Economy - by road, no flight, from 280 SEK, tracking, door-to-door, estimated shipping time - 3-5 business days from dispatching. Free from 2500 SEK

Zone 6. Europe – non-Eu-1 (UK, Andorra, Israel, Liechtenstein, San-Marino, Switzerland)

Estimated dispatching time - 1-2 working days from order. Order placed after 15.00 goes onto next working day.

Postnord Recommended - for sample-only orders, weight up to 250 g, from 84 SEK, tracking, delivery to postal office, estimated shipping time - can be variable and depends on Postnord. Free from 1500 SEK.

DHL Express - by flight, from 331 SEK, tracking, door-to-door, estimated shipping time - 2-4 business days from dispatching. Free from 3000 SEK

Fedex Priority Export - by flight, from 250 SEK, tracking, door-to-door, estimated shipping time - 5-7 business days from dispatching. Free from 3000 SEK

Zone 7. Europa – non-EU-2 (Albania, Armenia, Belarus, Bosnia & Herzegovina, Georgia, Island, Macedonia, Moldova, Montenegro, Serbia, Turkey, Ukraina)

Estimated dispatching time - 1-2 working days from order. Order placed after 15.00 goes onto next working day.

Postnord Recommended - for sample-only orders, weight up to 250 g, from 83 SEK, tracking, delivery to postal office, estimated shipping time - can be variable and depends on Postnord. Free from 1500 SEK.

DHL Express - by flight, from 672 SEK, tracking, door-to-door, estimated shipping time - 2-4 business days from dispatching. Free from 4500 SEK

Zone 9. Russia and OSS (Russia, Armenia, Azerbajan, Belarus, Kazakhstan, Uzbekistan)

Estimated dispatching time - 1-2 working days from order. Order placed after 15.00 goes onto next working day.

Postnord Recommended - weight up to 2000 g, from 83 SEK, tracking, delivery to postal office, estimated shipping time - estimated shipping time - can be variable and depends on Postnord. Free from 3000 SEK.

Zone 10. North America (Canada, USA)

Estimated dispatching time - 1-2 working days from order. Order placed after 15.00 goes onto next working day.

Postnord Recommended - for sample-only orders, weight up to 250 g, from 84 SEK, tracking, delivery to postal office, estimated shipping time - can be variable and depends on Postnord. Free from 1000 SE.

DHL Express - by flight, from 304 SEK, tracking, door-to-door, estimated shipping time - 4 - 8 business days from dispatching. Free from 3000 SEK

Fedex Priority Export - by flight, from 340 SEK, tracking, door-to-door, estimated shipping time - 5-7 business days from dispatching. Free from 4000 SEK

Zone 11. World – 1 (Australia, Bahrain, Hong Kong, Indonesia, Japan, Kuwait, Macao, Malaysia, Mexico, New Zealand, Oman, Philippines, Quatar, Saudi Arabia, Singapore, South Africa, South Korea, Taiwan, Thailand, United Arab Emirates, Vietnam)

Estimated dispatching time - 1-2 working days from order. Order placed after 15.00 goes onto next working day.

Postnord Recommended - for sample-only orders, weight up to 250 g, from 116 SEK, tracking, delivery to postal office, estimated shipping time - can be variable and depends on Postnord. Free from 1500 SE.

DHL Express - by flight, from 375 SEK, tracking, door-to-door, estimated shipping time - 5-7 business days from dispatching. Free from 3000 SEK

Fedex Priority Export - by flight, from 320 SEK, tracking, door-to-door, estimated shipping time - 5-7 business days from dispatching. Free from 3000 SEK

Zone 12. World – 2 (Brazil, Paraguay)

Estimated dispatching time - 1-2 working days from order. Order placed after 15.00 goes onto next working day.

Postnord Recommended - for sample-only orders, weight up to 2000 g, from 116 SEK, tracking, delivery to postal office, estimated shipping time - can be variable and depends on Postnord. Free from 3000 SE

Fedex Priority Export - by flight, from 350 SEK, tracking, door-to-door, estimated shipping time - 5-7 business days from dispatching. Free from 3000 SEK

Zone 12. World – 3 (Argentina, Bahamas, Benin, Bermuda, Bolivia, Burkina Faso, Cambodia, Cameroon, Cayman Islands, Chile, Colombia, Costa Rica, Côte d'Ivoire, Dominican Republic, Ecuador, El Salvador, Guatemala, Island, India, Iraq, Jamaica, Kenya, Lebanon, Morocco, Myanmar (Burma), Nicaragua, Niger, Nigeria, Pakistan, Panama, Peru, Puerto Rico, Uruguay, Venezuela)

Estimated dispatching time - 1-2 working days from order. Order placed after 15.00 goes onto next working day.

DHL Express - by flight, from 545 SEK, tracking, door-to-door, estimated shipping time - 5-7 business days from dispatching. Free from 4000 SEK

Fedex Priority Export - by flight, from 396 SEK, tracking, door-to-door, estimated shipping time - 5-7 business days from dispatching. Free from 4000 SEK

 

Customs fees and IATA-Restrictions outside EU regarding dangerous goods (Perfume)

 In the documents for orders to countries outside the EU, the value of the items included in the delivery is listed. The customs can open packages for inspection, we have no influence on them.

Customs or import charges will be levied as soon as the shipment reaches your country. The fees for the customs clearance are at your expense. We have no influence on these charges and can not predict their amount. Customs regulations vary considerably from country to country. For more information, please contact your local customs office.

We are proud to announce our license to ship perfumes with DHL Express. We reached the A-status on IATA regulations.

All shipments of flammable goods must be declared and dispatched as DANGEROUS GOODS, due to the increased security requirements for shipments sent by airfreight.

This includes perfumes, as their production is based on alcohol & water. Alcohol is a flammable substance and this requires an special kind of packaging and a compliacated process of transport.

This unfortunately causes significant higher costs for the transport. The major part of the additional costs will be covered by us. 

We are forced to ship perfume outside the EU as DANGEROUS GODDS via DHL Express. Thats why Perfume can only be sent and declared as DANGEROUS GOODS from now on.

This shipping method is more expensive, but your expected delivery will arrive within only a few days. That means, that you can get your order much faster. We pay a big part of the shipping costs.

Only perfume, diffusers or room fragrances have to be declared as dangerous goods.

Cosmetic, candles, soaps….. can be sent via regular parcels.

All parcels with dangerous goods get the official invoice on the outside of the parcel. Outside the EU we ship without Swedish VAT.

Thats why you maybe have to pay the tax or duty when the parcel arrives in your country.

Non-received parcels

If you don't receive your parcel on time from postal office and it will be shipped back has Fragrance & Art right to debit you costs for freight and for return to compensate our costs for expediting, packing, shipping, ev.fees, return and back-registering into storage). All parcels are stored by postal offices within at least 14 days after arrival so you have enough of time to receive your order. Note that with invoicing expires the invoice even when you don't collect your order.

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