If you can prove that an item is broken by construction we can replace it, but we cannot replace items that are broken by usage.
When a transportation problems occure such as loss, theft, broken order, Fragrance & Art has a right to ship the same product again. The refund is only possible if the product is unavailable for re-shipping.
Your right of regret
If you are in Sweden, you are allowed to return the items (unopened and undamaged). You have 14 days to regret your purchase and notify us about it. You will be responsible for the shipping and take over all riscs. There is no return for samples.
Please note: Do not send merchandise in a padded envelope or other non-sturdy package - if we receive the product(s) back damaged - we cannot refund you, it must arrive back to our store in perfect saleable condition. We recommend that you insure the package as well - as we cannot be responsible for items that break in transit or are lost or missing. It is important with payment by invoice to always reveive a parcel at postal office. If the invoice receives a reminder fee or sends to collectors the client will be responsible for all cancellation costs.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Attention! Return and exchange is only possible within Sweden, EU and Norway. There is no return or exchange for samples.