Guarantees, return and exchange

Guarantees and complaints

For complaint please contact the shop. Fragrance & Art applies the Consumer Purchase Act when handling complaints. If you can prove that an item is broken by construction we replace it, but we cannot replace items that are broken by usage. A product can only be complained about in case of a manufacturing defect. Complaine the item immediately after you discover the fault and we will send a new, fault-free item. If the fault cannot be rectified, a refund will be made.

Please note that we do not have a customer satisfaction guarantee. This means that we do not accept returns/complaints of products that you have used but which do not meet your expectations. According to the Consumer Purchase Act, it is not possible to complaint a product in case of dissatisfaction as we have no satisfaction guarantee.

When a transportation problems occure such as loss, theft, broken order, Fragrance & Art has a right to ship the same product again. The refund is only possible if the product is unavailable for re-shipping.

Batch code/batch variation

Fragrance & Art is not responsible for the different batch codes/batch variations that the different perfume houses have. As Fragrance & Art is a retailer, Fragrance & Art refers complaints or comments about the batch codes/batch variations to the perfume house directly or to the manufacturer.

Furthermore, no responsibility is taken for any changes to products/product characteristics that have been changed by the respective supplier and other factors beyond our control.

Your right of regret

If you are in Sweden, you are allowed to return the items (unopened and undamaged). You have 14 days to regret your purchase and notify us about it. You will be responsible for the shipping and take over all riscs. There is no return for samples. Price for all free samples choosen by you will be withdrawn from refund.

Please note: Do not send merchandise in a padded envelope or other non-sturdy package - if we receive the product(s) back damaged - we cannot refund you, it must arrive back to our store in perfect saleable condition. We recommend that you insure the package as well - as we cannot be responsible for items that break in transit or are lost or missing.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Attention! Return and exchange is only possible within Sweden and EU. There is no return or exchange for samples.

Non-received parcels

If you don't receive your parcel on time from postal office and it will be shipped back has Fragrance & Art right to debit you costs of 450 SEK for freight and for return to compensate our costs for expediting, packing, shipping, ev.fees, return and back-registering into storage). All parcels are stored by postal offices within at least 14 days after arrival so you have enough of time to receive your order. Note that with invoicing expires the invoice even when you don't collect your order.  It is important with payment by invoice to always receive a parcel at postal office. If the invoice receives a reminder fee or sends to collectors the client will be responsible for all cancellation costs.

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